terms and conditions

Shipping, Import Duties & Taxes

Free shipping excludes duties and taxes. Please check your country’s fees.

Prices in ZAR apply only to South African deliveries.

International orders are quoted in USD and exclude duties and taxes.


Privacy Policy

We respect your privacy and are committed to protecting your information.

Information We Collect

Device Info: browser, IP address, time zone, cookies, and browsing behaviour.

Order Info: name, billing/shipping address, payment details, email, phone number.

How We Use Your Information

Process and fulfil orders.

Communicate with you.

Detect fraud and improve our website.

Send marketing (only if you’ve opted in).

Sharing Your Information

With service providers like Shopify (store platform), payment processors, and couriers.

With analytics tools (e.g. Google Analytics).

If required by law.

Your Rights

You may request access, correction, or deletion of your personal data.

EU/UK customers: your data may be transferred outside of Europe (e.g. to the USA/Canada).

Data Retention

Order details are kept unless you ask us to delete them.


Terms of Service

General

By using this site, you agree to these Terms. If you don’t accept them, please stop using the site.

Store & Products

Products are sold in limited batches and may not always be restocked.

We reserve the right to change prices or discontinue products at any time.

Colours may appear differently on screens.

Orders & Payments

We may cancel or limit orders at our discretion.

Ensure your billing/shipping details are correct.

Payment is processed securely via PayFlex.

Shipping

Local orders are shipped with Courier Guy (1–4 working days).

International orders are shipped via DHL/FedEx/Aramex (4–10 working days).

Customers are responsible for duties/taxes.

Returns & Exchanges

Returns are only accepted as per our Returns Policy.

International orders are final (no refunds or exchanges).

Liability Disclaimer

Our products and services are provided as is. We do not guarantee uninterrupted service or error-free content. To the extent allowed by law, we are not liable for damages, losses, or claims related to the use of our website or products.

Governing Law

These Terms are governed by South African law.

Contact

📧 inkesandri@gmail.com